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UX design contractor? Join us.

UX design contractor? Join us.

30/01/2018

We’re looking for a UX design contractor to join RSA’s Digital Team, delivering exceptional customer experiences for our most important insurance partners. This is a contract role with two key areas of focus: Contributing to the experience design phases of RSA’s Digital Transformation programme. Supporting the user experience optimisation for some of our existing partners. Digital Transformation. […]

Writing for Chatbots

Writing for Chatbots

13/10/2017

When I wrote an article a few weeks ago about conversational web journeys being the future, I had no idea I’d be pulled into a chatbot project just a few days later!  It was the ideal opportunity to experiment with writing for a completely different medium. This was an A/B test where we had to […]

Why conversational web journeys are the future of content

Why conversational web journeys are the future of content

01/08/2017

Before the internet came along, companies collected customer information via forms. Remember filling in those order slips for your mail order catalogue, or completing a job application form?  Finding a working biro became the bugbear of many admin tasks! Then came digitisation. When companies began to sell their goods and services online, they still needed […]

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